International Student Services Call Center Manager
International Graduate Services
Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions
Outstanding telephone skills; polite, friendly manner working with students
Proficient in computer literacy and knowledgeable of Microsoft Office
Must show initiative, adaptability, resourcefulness, dependability, and ability to take action
Customer Service Experience.
Excellent analytical, communication and writing skills.
Ability to work flexible schedule.
Will require occasional weekend work
Office hours and work times are based on student needs; including availability for students’ worldwide.
Receive calls, live chat and emails from students, e.g. queries, requests, orders and complaints;
Problem solve and resolve issues
Hourly Wage, Non-exempt