Inbound Call Center Representative

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Job Title: 
Inbound Call Center Representative
Department: 
International Graduate Services
Available Date: 
Immediately
Job Description: 

Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center agents in performing their duties. Provides support, reports & resolves problems and complaints. Monitors agents & contact center performance, and analyzes reports. Helps developing schedules to ensure adequate staffing levels.

Job Requirements: 
  • Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions

  • Outstanding telephone skills; polite, friendly manner working with students

  • Proficient in computer literacy and knowledgeable of Microsoft Office

  • Must show initiative, adaptability, resourcefulness, dependability, and ability to take action

  • Customer Service Experience.

  • Excellent analytical, communication and writing skills.

  • Ability to work flexible schedule.

  • Will require occasional weekend work

  • Office hours and work times are based on student needs; including availability for students’ worldwide.

     

    Key Duties and Responsibilities:

  • Receive calls, live chat and emails from students, e.g. queries, requests, orders and complaints;

  • Problem solve and resolve issues

  • Resolve issues

Compensation: 
Hourly Wage, Non-exempt
Benefits: 
Yes
Job Type: 
At-Will
Job Location: 
Main Campus